Booking and Cancellation Policy
Revampd Hair Studio is operated by Heartwell Group Pty Ltd (ABN 96 688 667 165).
When you book an appointment with Revampd, we reserve the required stylist and salon time exclusively for you. By confirming an appointment and paying a deposit, you acknowledge and agree to this policy.
Deposits
A deposit equal to 50% of the estimated service price is required to secure all appointments.
This applies to all services, including standard salon appointments and extended services such as hair extensions and nanoplasty, which may reserve up to five hours of stylist time.
The deposit amount and estimated service price will be communicated at or before booking. An appointment is not confirmed until the required deposit has been received.
The deposit will be applied towards the final cost of services completed at the appointment.
Cancellations and rescheduling
Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
If you cancel or reschedule with less than 24 hours’ notice and Revampd cannot reasonably refill the reserved appointment time:
- your 50% deposit will be forfeited;
- a cancellation fee equal to 50% of the estimated service price will apply;
- this applies whether you cancel the appointment or move it to another date; and
- a new 50% deposit will be required before another appointment can be confirmed.
Rescheduling within 24 hours does not preserve or transfer the original deposit.
If no deposit was collected, or the deposit paid was less than 50%, Revampd may invoice the difference so that the total late-cancellation fee equals 50% of the estimated service price.
Where more than 24 hours’ notice is provided, the deposit may be transferred once to a new appointment or refunded, less any reasonable and non-recoverable costs already incurred by Revampd.
No-shows
Failure to attend an appointment without notice will be treated as a cancellation within 24 hours.
Your 50% deposit will be forfeited, or a cancellation fee equal to 50% of the estimated service price will apply. A new 50% deposit will be required before another appointment can be booked.
Clients with repeated late cancellations or no-shows may be required to prepay the full estimated service price before Revampd accepts another booking.
Late arrivals
Please arrive on time. If you arrive late, we may need to shorten, modify or reschedule your service to avoid affecting other clients.
If your service cannot reasonably proceed because of your late arrival, it may be treated as a cancellation within 24 hours. Your 50% deposit will be forfeited, or a cancellation fee equal to 50% of the estimated service price will apply.
Where part of the booked service can still be completed, you will be charged for the services provided and any reasonable loss resulting from the unused appointment time reserved exclusively for you.
Changes to booked services
Please tell us as early as possible if you wish to materially change or reduce the services booked.
If a significant change is requested within 24 hours and leaves substantial appointment time that Revampd cannot reasonably refill, we may retain an appropriate portion of the deposit to reflect the reserved time, preparation and reasonable loss incurred.
Extensions and special orders
Deposits for hair-extension and other specialised appointments may cover consultations, colour matching, ordering hair or products, preparation and extended stylist time.
Amounts reasonably attributable to hair, products or materials specifically ordered for a client may be non-refundable once the order has been placed, except where required by law. Any special-order conditions will be explained before payment is accepted.
Exceptional circumstances
We understand that genuine emergencies can occur. Revampd may waive or vary a cancellation fee at its discretion after considering the individual circumstances. We may request reasonable supporting information.
Any waiver in one situation does not create an obligation to waive a cancellation fee in another situation.
Cancellations by Revampd
If Revampd needs to cancel or reschedule your appointment, you may choose to:
- transfer the deposit to another suitable appointment; or
- receive a refund of the amount paid for services that were not provided.
To the extent permitted by law, Revampd is not responsible for indirect costs or losses resulting from an appointment being cancelled or rescheduled.
Australian Consumer Law
This policy is intended to compensate Revampd reasonably for stylist time, preparation, products and other resources reserved exclusively for a client. It is not intended to impose a penalty.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010, including the Australian Consumer Law.
This policy does not limit your rights where Revampd cancels an appointment, fails to provide a service with due care and skill or where another consumer guarantee applies.
Contact us
To cancel or reschedule, please contact us as soon as possible through Timely or using the following details:
Revampd Hair Studio
Heartwell Group Pty Ltd
ABN 96 688 667 165
Unit 3, 27 Davidson Terrace
Joondalup WA 6027
Phone: (08) 9300 0230
Email: hello@revampd.com.au